[delivery]

The process is based on 5 steps:

• [experience a real life situation]
  The delegate takes part in in- or outdoors projects where the element of surprise is critical to the process and where the ability to APPLY their knowledge is tested. The impact and learning comes from the spontaneous response of the delegate to a new situation. This reveals the existing patterns and dynamics of the team and individual.

• [analyse the result]
  The delegates examine how they performed in professionally conducted feedback sessions led by skilled facilitators.

• [realise how they could have handled it better]
  Delegates have realisations about their performance. They discover what they are actually doing as opposed to what they may believe they are doing.

• [learn appropriate new skills]
  Here the delegates receive the necessary skills to improve their individual and team performance.

• [practise]
  The new skill is practised until it results in ABILITY and enhanced performance, both for the individual and for the team.

Our training and facilitation is mainly in the following fields:

Communication and interpersonal skills
Management and supervisory skills
Team leadership
Mentorship and coaching
Culture change
Change management
Strategic planning
Sales Training
Team building
Enhancing team performance
Customer relationship and service skills